FAQ

How can I reorder checks?

You can order checks three convenient ways:
1. Order online. Click here to order online safe and secure.
2. Order by phone. Call our telephone service center at 800.438.2265
3. Order at your local branch. Stop by your local branch and speak to a customer service representative. [top]

What is my current account balance?

Online Access
Access your account balance online. Use Macon Bank eCom online banking to view your checking, savings, money market, CD, mortgage, personal loan and personal credit line balances. There is no charge for this service. If you would like to enroll in our Free eCom service please click here.
Telephone Access
Access your account balance on any Macon Bank account with our 24 hour telephone banking service. Call Telebanc any time at 1-800-964-0284 to access your accounts. [top]

How can I request a stop payment?

Request a stop payment by phone: Please call any Macon Bank office from 7:30 a.m. to 5:30 p.m. Monday – Thursday and 7:30 a.m. to 6 p.m. on Fridays to place a stop payment request over the phone.

Request a stop payment in a banking office: Visit a banking office near you and a Customer Service Representative will assist you. [top]

How can I send a wire transfer?

To request a wire transfer, visit a banking office near you and a Customer Service Representative will assist you.
How can I request a replacement for an existing Debit Card or ATM Card? Request a replacement Check Card or ATM Card by phone: Call or stop by Macon Bank. [top]

How do I report a lost or stolen Macon Bank Debit or Credit Card?

If your Visa Check Card is lost or stolen please call our Macon Bank Call Center from 7:30 a.m. to 5:30 p.m. Monday – Thursday and 7:30 a.m. to 6 p.m. on Fridays and for non-banking hours you may call 800-284-2286.
If your Visa Credit Card is lost or stolen please call 888-295-5540. [top]

Where can I find Macon Bank’s current Certificate of Deposit (CD) rates?

Get current and Special Offer CD rates online. We have many CD products available; for these CD rates, please call Macon Bank from 7:30 a.m. to 5:30 p.m. Monday – Thursday and 7:30 a.m. to 6 p.m. on Fridays. [top]

How much does Macon Bank’s Online banking cost?

Macon Bank’s Online Banking is FREE for all accounts. You can access up to 2 months of account history, access Online Statements and make transfers at no charge. [top]

How should I send sensitive information to the Bank?

Since email is not a secure method of communication, please do not send any sensitive information (e.g. Social Security or account numbers) via email. If your request requires you to share sensitive information, you should either call Macon Bank, or send the information via regular mail. [top]

I still haven't received my coupon book. Where do I send my first payment?

If you have a payment that is due, please send your first payment to the following address. Please include your Social Security Number on the check or money order.

Macon Bank
Attn: Call Center
P.O. Box 1559
Franklin, NC 28734

When you receive your coupon book, you may then begin using the regular payment address. It can take up to 14 days to receive your coupon book after Macon Bank documents the details of your agreement. [top]

How do I revoke an automatic electronic account withdrawl?

If you in the process of trying to stop an automatic electronic account withdrawl please open and print this PDF file for complete instructions and the proper forms you will need. [top]

How can I check or monitor my credit report?

Macon Bank recommends using Equifax for monitoring your credit report. Their service is easy to use for a small cost. Please click here to visit their website to find out more information and to signup. [top] 

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